Information Technology Specialist
Top performing IT professional with 7 years successful experience in Information Technology field. Proficient in hardware and software maintenance. Solid track record of providing the timely positive response to requests regarding computer-related assistance. A deep understanding of the general organizational confidentiality policies associated with IT specialist position.
My experience includes installing systems and assisting clients by helping them learn how to use their new systems.
I gained extensive knowledge of networks and technology infrastructures. I have the skills to make recommendations to help improve existing systems and I possess extensive knowledge of MS Office programs. I also have excellent troubleshooting abilities and experience helping clients with their technical problems.
I have experience performing system audits to determine if and where the system needs upgrades and then making the upgrades to get the system functioning at full capacity.
I have excellent problem-solving and time-management skills with the ability to manage multiple projects at once.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
My experience includes installing systems and assisting clients by helping them learn how to use their new systems.
I gained extensive knowledge of networks and technology infrastructures. I have the skills to make recommendations to help improve existing systems and I possess extensive knowledge of MS Office programs. I also have excellent troubleshooting abilities and experience helping clients with their technical problems.
I have experience performing system audits to determine if and where the system needs upgrades and then making the upgrades to get the system functioning at full capacity.
I have excellent problem-solving and time-management skills with the ability to manage multiple projects at once.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
education
2003-2007 Graphic Design Broward Community College-Broward, FL.
1994-1996 Business Administration ICESI University-Cali. Colombia.
1990-1994 Industrial Engineering Pontifical Xaverian University-Cali, Colombia
1994-1996 Business Administration ICESI University-Cali. Colombia.
1990-1994 Industrial Engineering Pontifical Xaverian University-Cali, Colombia
work experience
FEB 2016-MARCH 2017 AMMD & Hygenic Labs
• Performed maintenance Graphic Design Desktop and accurip printer.
• Offered assistance in computer software and hardware troubleshooting when needed.
JUNE 2006-Now FLORIDA POWERBOAT CLUB
• Responded to system’s security breaches, malware and virus attacks
• Performed maintenance of 7 plus PC’s and 5 Mac's systems and ensured functional inter and
intranet networking on all systems at all times
• Provided support for all users on the network.
• Successfully migrated 6TB to a new system of data architecture.
2005-Current ID STUDIO
• Diagnosed problems with hardware and operating systems.
• Performed maintenance of 4 plus Mac’s on the premises
• Offered assistance in computer software and hardware troubleshooting when needed
2017-Current A&R RESEARCH GROUP
• Diagnosed problems with hardware and operating systems.
• Performed maintenance of 3 plus PC’s on the premises
• Offered assistance in computer software and hardware troubleshooting when needed
• Install new computer systems & install a new port LAN for a Medical Computer system for
monitoring data.
• Performed maintenance Graphic Design Desktop and accurip printer.
• Offered assistance in computer software and hardware troubleshooting when needed.
JUNE 2006-Now FLORIDA POWERBOAT CLUB
• Responded to system’s security breaches, malware and virus attacks
• Performed maintenance of 7 plus PC’s and 5 Mac's systems and ensured functional inter and
intranet networking on all systems at all times
• Provided support for all users on the network.
• Successfully migrated 6TB to a new system of data architecture.
2005-Current ID STUDIO
• Diagnosed problems with hardware and operating systems.
• Performed maintenance of 4 plus Mac’s on the premises
• Offered assistance in computer software and hardware troubleshooting when needed
2017-Current A&R RESEARCH GROUP
• Diagnosed problems with hardware and operating systems.
• Performed maintenance of 3 plus PC’s on the premises
• Offered assistance in computer software and hardware troubleshooting when needed
• Install new computer systems & install a new port LAN for a Medical Computer system for
monitoring data.
profesional & software skills
Handle technical troubleshooting, including system crashes, slow-downs and data recoveries.
Provided systems administration support for Windows and iOS, laptops, phones & workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration, Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
TECHNOLOGY PROFICIENCIES
Software:MS Office (Word, Excel, Outlook, PowerPoint, Access); ActiveTrack applications; anti-virus programs; anti-malware programs;
Browsers:Chrome; Safari; Firefox; MS Edge; Opera
Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems
Networking: LAN & VPN/Remote Connectivity, TCP/IP
Platforms: Windows, iOS .
Provided systems administration support for Windows and iOS, laptops, phones & workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration, Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
TECHNOLOGY PROFICIENCIES
Software:MS Office (Word, Excel, Outlook, PowerPoint, Access); ActiveTrack applications; anti-virus programs; anti-malware programs;
Browsers:Chrome; Safari; Firefox; MS Edge; Opera
Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems
Networking: LAN & VPN/Remote Connectivity, TCP/IP
Platforms: Windows, iOS .
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Technical Troubleshooting
Hardware Configurations Software Installs LAN Connectivity Problem Diagnosis Preventive Maintenance |
Adobe Suite: Photoshop, Illustrator, lndesign.
AccuRip Black Pearl EFI FieryCW Final Cut Pro X MS Office: Word, Excel, Outlook, PowerPoint, Access. |
Awards & recognitions
Best Photo Design.
Ancor Point. 2005 Winner
Broward Community College-Broward. FL.
Ancor Point. 2005 Winner
Broward Community College-Broward. FL.
Volunteer work
2013-Current Chaplain United Chaplain International
2012-Current Leader /Teacher Comunity Church North Broward Campus
2014-Current Family Ministries Community Church
2016-Current LGD# 1418 Legendarios
2012-Current Leader /Teacher Comunity Church North Broward Campus
2014-Current Family Ministries Community Church
2016-Current LGD# 1418 Legendarios
| jk_it_resume.pdf |